Refund Policy
Last updated: October 31, 2026
Failed videos: credits come back automatically
If a video fails to generate, the credits for that video are returned to your balance right away. You do not need to ask. The video card shows that the credits were returned.
Credit packs
You can ask for a refund of a credit pack within 7 days of buying it, as long as you have not used any credits from that pack. Once you have used credits from a pack, that pack is not refundable. Credits returned after a failed video do not count as used.
Subscriptions
You can cancel at any time from the Credits & plan page. Cancellation stops the next renewal and takes effect at the end of the current billing period; you keep your access and remaining credits until then. We do not refund a partial billing period. If you were charged for a renewal and have not used any of that period's credits, ask us within 7 days and we will refund it.
Video quality
AI results can differ from your real product. If a video is clearly wrong because of a fault on our side, write to us and we will return the credits or look for a fix. We cannot refund credits for videos that were generated as requested but that you simply prefer not to use.
Violations
Credits are not refunded if your account was closed for breaking our Acceptable Use Policy.
How to ask
Write to support@goodsclip.com from your account email, with the order or video you mean. Approved refunds go back to the original payment method through our payment provider Creem, and may take several business days to show up. Your statutory rights as a consumer are not affected.